Shipping policy
VIE TODAY Shipping Policy
At VIE TODAY, we are dedicated to providing a smooth and reliable delivery experience. We offer Free Worldwide Shipping on all orders.
1. Processing & Fulfillment
- Orders are fulfilled by Tradelle via a hybrid shipping network, sourced and dispatched from China.
- Before shipment, a processing time of 12–24 hours is required for quality control and order preparation. This may vary depending on market circumstances.
- Once dispatched, you will automatically receive a tracking link via email to monitor your parcel in real time.
2. Shipping Times & Delivery Estimates Delivery times are estimates and may vary slightly based on carrier conditions and local customs clearance.
- United States & Canada: 6–10 Business Days — FREE
- United Kingdom & Europe: 6–10 Business Days — FREE
- Australia & New Zealand: 7–12 Business Days — FREE
- Rest of World: 8–14 Business Days — FREE
3. Shipping Address & Changes Please verify your address carefully at checkout. Because we process orders quickly, any changes or cancellations must be requested within 2 hours of placing your order by contacting support@vietoday.shop. We cannot make changes once an order has been processed or shipped.
4. Customs, Taxes & Duties Customs fees or import taxes (if applicable depending on your region's local regulations) are the responsibility of the customer.
5. Delays & Support While we strive to meet all estimated delivery dates, occasional delays can occur due to weather, holiday volumes, or logistics issues outside our control. If your order is taking longer than expected, please reach out to us at support@vietoday.shop and our team will gladly assist you.