Refund policy

Refund & Return Policy

Overview

At VIE TODAY, we stand by the quality of our products—including our Red Light EMS Eye Massager. We want you to be completely satisfied with your purchase.

Change-of-Mind Returns: You have 30 days after receiving your item to request a return if you change your mind. To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You are responsible for covering the return shipping costs back to our processing facilities.

Initiating a Return: To start a return, you must contact us at support@vietoday.shop for prior authorization and instructions. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

We inspect every order before it leaves the warehouse, but if something goes wrong, we will make it right:

Reporting Window: You must inspect your order upon reception and contact us immediately at support@vietoday.shop within seven (7) days of delivery if the item is defective, damaged, or incorrect.

 Required Evidence: For defective or damaged items, you must submit appropriate documentation (clear photos or videos of the item and shipping labels) along with your order number.

 Resolution: Once verified, we will work with our fulfillment partners to either reship a correct/replacement product at no additional cost or issue a refund based on your preference. (Note: Claims submitted after 7 days of delivery cannot be processed for supplier reimbursement).

Missing or Lost Shipments

 Extended Transit Delays: If tracking information indicates that updates for your package have halted for more than 30 days during delivery, we will issue a full refund.

 Invalid Tracking Numbers: If your tracking number is invalid and you cannot obtain any shipping updates, please contact our support team promptly so we can retrieve the correct carrier status.

Special Circumstances

 Incorrect Address or Unclaimed Packages: We ship orders strictly according to the address and recipient details provided at the time of order placement. If an incorrect address or contact information is provided, leading to an unclaimed or undelivered shipment, we are unable to process refunds or reshipments.

 Hygiene and Electronics Note: While general hygiene cosmetics cannot be returned once opened, our electronic beauty devices (like the Red Light EMS Eye Massager) are fully covered by our return policy, provided they are clean and returned with all original packaging, cords, and inserts.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same original-condition requirements stated above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.